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Return Policy

We value our customers and are committed to providing you with the best quality products and exceptional customer service.

Shipping Procedures

Orders are generally shipped in 3 business days after your order is processed and they normally take an additional 3 - 5 business days to arrive.

Orders are processed Mon-Fri during normal business hours.

Returns

Please inspect your product immediately upon its arrival. Please contact consumercare@sonomalavender.com if there is a problem with your order.

If you purchased your product at a retailer other than sonomalavender.com please contact your retailer regarding its return policy.

You may return damaged or defective merchandise within 5 days of receipt for a replacement, if available, or refund. Please contact consumercare@sonomalavender.com to arrange your product exchange or refund. 

Sonoma Lavender will accept returns of unopened and unused products, within 5 days of receipt, provided the items are in re-sellable condition. For hygienic reasons, we cannot accept returns of bath and body items or of any items which have been opened or used.  Please contact consumercare@sonomalavender.com to obtain a return authorization. Shipping costs for returned non-defective goods will be the responsibility of the customer.